Grievance Redressal

Last Updated: 09 July 2026

At Samriddhi Clothing, we believe a great brand earns its trust by how it handles things when something goes wrong. This Grievance Redressal mechanism is published in compliance with the Information Technology (Intermediary Guidelines) Rules, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.

1. Grievance Officer

2. How to File a Grievance

You may file a grievance using any of the following methods:

• Email: Write to grievance@samriddhiclothing.com with a clear description of the issue.
• Phone: Call +91 99670 58337 during working hours.
• Post: Send your written complaint to the address listed above, marked for the attention of the Grievance Officer.

3. Information to Include

To help us resolve your grievance quickly, please share:

• Your full name and contact details (email and phone).
• Your order number, if the grievance is about a specific order.
• A clear and detailed description of the issue or complaint.
• Any supporting documents, screenshots, or photographs.
• The resolution you are seeking.

4. Resolution Process and Timelines

Step	Timeline
Acknowledgement of grievance	Within 48 hours of receipt
Initial response with proposed resolution	Within 7 working days
Resolution of grievance	Within 30 days (as per IT Rules)

Complex grievances requiring investigation may take longer — in such cases, we will keep you informed of the progress and the revised resolution timeline.

5. Escalation

If you are not satisfied with the resolution provided by our Grievance Officer, or if your grievance has not been addressed within 30 days, you may escalate to:

• National Consumer Helpline: 1800-11-4000 (toll free) · consumerhelpline.gov.in
• Consumer Forum: File a complaint at your district / state consumer forum.
• Data Protection Board of India: For grievances concerning your personal data under the DPDP Act, 2023.

6. Anti-Retaliation

We commit to dealing with every complaint in good faith. No customer will be penalised in any way for raising a legitimate grievance. We treat all complaints — even those that turn out to be a misunderstanding — as an opportunity to improve.

7. Confidentiality

All grievances are handled confidentially. Personal information shared during the complaint process is used only to investigate and resolve the matter, in accordance with our Privacy Policy.